I’ve been using it (Paradigm) for 14 years and and prior to that I worked at another office for 4 years which was a different program. I find it (Paradigm) most user friendly.
The E-Mail and SMS module are working fine for us. They are really good so far and have saved a lot of time for our front desk staff.
Very impressed with the support team. They explain things on an easy-to-understand level and they’re very quick on diagnosing issues with the program.